Shipping policy

Shipping Policy

Thank you for shopping at Nutrivie™. We are committed to ensuring your order is delivered safely and efficiently. Please review our shipping guidelines below to understand how your order is processed and delivered.

1. Processing Time vs. Shipping Time

To estimate when your order will arrive, please note that total delivery time consists of both Processing Time and Shipping Time.

  • Processing Time (4–6 Business Days): This is the time it takes to verify your order, perform quality checks, package your items, and hand them over to our logistics partners.

  • Shipping Time: This is the transit time required for the courier to deliver your package once it leaves our facility.

Peak Season Notice: During high-volume periods—such as the holiday season (October through December), major promotions, or flash sales—processing times may take slightly longer. We sincerely appreciate your patience and understanding during these times.

2. Estimated Shipping Times

We offer international shipping with tracking capabilities. Estimated transit times (excluding weekends, public holidays, and initial processing times) are detailed below:

Region Estimated Shipping Time Tracking System
United States 7 – 16 Business Days Fully Available
Rest of the World 7 – 21 Business Days Availability Varies by Country

  • Unexpected Delays: In rare instances, packages may experience transit delays due to customs handling, weather, or postal backlogs. If your tracking information has not updated for more than 30–60 business days, please contact us, and we will issue a priority replacement package at no additional cost to you.

3. Tracking Your Order

As soon as your package is picked up by our shipping carrier, an automated email containing your online tracking number and link will be sent to you. You can monitor your shipment directly through the tracking page on our website.

4. Cancellations and Modifications

  • 30-Minute Window: Because our fulfillment system is automated to process orders quickly, adjustments or cancellations can only be made within 30 minutes of placing your order.

  • How to Modify: If you need to cancel an order you just made, please Contact Us with your order number. Once this 30-minute window closes, the order cannot be canceled or modified.

5. Address Accuracy & Unclaimed Shipments

Customers are responsible for ensuring that the shipping details provided at checkout are completely accurate.

  • Correcting an Address: If you notice a typo or an insufficient address in your confirmation email, reply directly to that email or Contact Us immediately. We cannot change the shipping destination once the package has entered the processing phase.

  • Returned Packages: Nutrivie™ is not responsible for packages that are returned to us as refused, unclaimed, undeliverable, or due to an incorrect/incomplete address provided by the customer.

6. Customs, Duties, and Import Fees

International shipments may be subject to customs duties, import taxes, or brokerage fees determined by your local customs agency.

  • All customs fees and import duties are the sole responsibility of the customer.

  • We have no control over these charges and cannot predict their amounts. Additionally, local customs agents reserve the right to delay the delivery of certain packages for inspection.

7. Split Shipments

To ensure you receive your items as quickly as possible, your order may occasionally arrive in separate packages. This typically happens if:

  • Specific items in your order are temporarily backordered.

  • Weight or volume restrictions are imposed by the postal service.

  • Items are dispatched from different specialized fulfillment warehouses to maintain affordable pricing and premium curation.

8. Damaged Items & Quality Disputes

We stand behind the quality of our products. While we expect customers to review shipping timelines prior to purchasing, we want to help if something goes wrong during transit. If your item arrives damaged, please Contact Us within 7 days of delivery with clear photographs of the damaged product, the condition of the exterior packaging, and your order details so our support team can review and resolve the issue for you.